Our sales condition
We require a deposit of 50% of the total amount of the tour upon booking confirmation.
Full payment must be made by swift or telex bank transfer 30 days before arrival.
Bank fees regarding your bank remains at your charge, we take care of ours.
For late bookings (less than 30 days prior to arrival), full payment is due upon booking.
Unless otherwise stated upon the confirmation, or in case of “force majeure”, cancellation fees are calculated.
We will present the client or the tour operator with a financial report of costs that are unrefundable.
Domestic flights and some hotels have to be paid and can’t be refunded, but there are some hotels, cars, drivers and guides that can be canceled or rescheduled and those costs will be refundedto the client or tour operator.
RAMARTOUR MADAGASCAR reserves the right to increase the tour cost in case of the following : government actions, significant variations in currency exchange rate, significant increase of transportation cost, gas or park entrance fees.
Arrangements for the tours are planned many months in advance, and although it is unlikely, it may be necessary to make changes:
RAMARTOUR MADAGASCAR is entitled to change itinerary before and after clients’ arrival if the initial program is not possible due to cancellation of flights, bad road conditions, weather conditions, sudden slack in the quality of service, and any other circumstance that could result in bad quality service and jeopardize the tour. RAMARTOUR MADAGASCAR will do utmost to substitute alternative arrangements of comparable or better value. Always bearing in mind the clients’ interest.
In all cases RAMARTOUR MADAGASCAR will inform the Tour Operator or traveller of the changes. If extra costs are involved in these changes, or same or better value service is unavailable, clients and Tour Operator will be informed beforehand and decisions will be made in mutual consent.
Changes at clients’ demand during the stay are at clients’ own liability, extra costs will be fully charged and cancelled services will not be refunded.